Shipping Policy

Thank you for shopping with LEOR Perfumery. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order with us, you agree to the terms stated below.

1. Order Processing

Orders are processed after payment has been successfully confirmed, unless the order uses an approved Cash on Delivery option.

Our standard processing time is approximately 1–3 business days, excluding Sundays, holidays, promotional periods, and exceptionally high order volumes.

Processing time refers to the time needed to prepare, inspect, pack, and turn over your order to the courier.

Customized, bulk, private-label, or special orders may require additional preparation time.

2. Shipping Locations

LEOR Perfumery ships to serviceable locations throughout the Philippines, subject to courier coverage.

Delivery availability may vary depending on the customer's address and the shipping services available through our website, Shopee, TikTok Shop, or other sales channels.

3. Estimated Delivery Time

After the order has been handed over to the courier, estimated delivery times are generally:

• Metro Manila: approximately 1–4 business days

• Luzon: approximately 2–5 business days

• Visayas: approximately 3–7 business days

• Mindanao: approximately 3–7 business days

• Remote or island locations: delivery may take longer

These are estimates only and are not guaranteed delivery dates.

Actual delivery time may vary depending on the courier, destination, weather conditions, holidays, transportation availability, and other circumstances beyond our control.

4. Shipping Fees

Shipping fees are calculated based on factors such as:

• Delivery location

• Package size and weight

• Courier rates

• Shipping method

• Marketplace promotions or shipping vouchers

The applicable shipping fee will normally be displayed before checkout or communicated to the customer before the order is finalized.

Shipping fees may vary between our website and third-party marketplaces.

5. Courier Partners

Orders may be shipped through available third-party courier services.

The courier used may depend on:

• Customer location

• Package size and weight

• Service availability

• Marketplace requirements

• Delivery method selected at checkout

Once the package has been turned over to the courier, delivery operations are handled by the respective shipping provider.

6. Tracking Your Order

Where tracking is available, customers will receive or be provided with a tracking number through the applicable sales platform or communication channel.

Tracking information may take some time to update after the parcel has been handed over to the courier.

Customers are responsible for monitoring their shipment and ensuring that someone is available to receive the package.

7. Correct Shipping Information

Customers are responsible for providing complete and accurate delivery details, including:

• Full name

• Complete shipping address

• Barangay

• City or municipality

• Province

• Postal code

• Active contact number

Please review your shipping information carefully before confirming your order.

LEOR Perfumery will not be responsible for delivery issues caused by incorrect, incomplete, or outdated information provided by the customer.

8. Address Changes

If you need to change your shipping address, please contact us immediately.

Address changes are only possible if the order has not yet been packed, processed, or handed over to the courier.

Once an order has already been shipped, we may no longer be able to change the delivery address.

Orders made through Shopee, TikTok Shop, or another marketplace are subject to the platform's address-change policies.

9. Delivery Delays

We will make reasonable efforts to prepare and dispatch orders promptly. However, delays may occur due to circumstances outside our control, including:

• Severe weather

• Natural disasters

• Courier operational delays

• Holidays

• High-volume sale periods

• Transportation disruptions

• Government restrictions

• Remote delivery locations

• Incorrect customer information

• Failed delivery attempts

Courier delays after dispatch do not automatically qualify an order for cancellation or refund.

10. Failed Delivery Attempts

Customers are responsible for ensuring that:

• The delivery address is accessible.

• The contact number provided is active.

• Someone is available to receive the package.

• Payment is ready for Cash on Delivery orders, where applicable.

If delivery fails because the customer is unavailable, cannot be contacted, refuses the parcel without a valid reason, or provided an incorrect address, additional shipping charges may apply if the package needs to be shipped again.

11. Cash on Delivery Orders

For Cash on Delivery orders, customers must prepare the correct payment amount when possible and ensure that someone is available to receive the parcel.

Repeated refusal or failure to receive confirmed COD orders may result in restrictions on future COD transactions, where permitted by the applicable selling platform and law.

12. Damaged, Leaking, or Missing Items

Customers should inspect the parcel immediately upon delivery.

We strongly recommend recording a continuous unboxing video showing:

1. The unopened package

2. The shipping label

3. The condition of the parcel before opening

4. The complete opening of the package

5. All products received

If an item arrives damaged, broken, leaking, incomplete, or incorrect, please contact us within 3 days of delivery.

Supporting photos and an unboxing video may be required to validate the claim.

Approved cases will be handled according to our Return and Refund Policy.

13. Lost Packages

If tracking indicates that your parcel may have been lost during transit, please contact us or the applicable marketplace immediately.

We will coordinate with the courier or selling platform where appropriate.

Refunds or replacements for confirmed lost shipments will be handled according to the applicable courier, marketplace, payment provider, and LEOR Perfumery policies.

14. Returned-to-Sender Packages

A parcel may be returned to us because of:

• Incorrect address

• Incomplete address

• Customer unavailable

• Customer could not be contacted

• Repeated failed delivery attempts

• Refused delivery

If the parcel is returned because of an issue attributable to the customer, additional shipping fees may be required before the order can be shipped again.

Original shipping charges may not be refundable where the courier has already provided the shipping service.

15. Orders Through Shopee, TikTok Shop, and Other Marketplaces

Orders placed through Shopee, TikTok Shop, or other third-party marketplaces are also subject to the shipping rules, delivery procedures, cancellation policies, and dispute processes of those platforms.

Where required, customers should submit shipping concerns directly through the marketplace's official order-resolution system.

16. Bulk and Wholesale Orders

Bulk, wholesale, reseller, customized, and private-label orders may have different processing and shipping arrangements.

Shipping costs, lead times, packaging requirements, and courier arrangements may be discussed separately before order confirmation.

17. Shipping of Perfume Products

Because perfumes may contain alcohol and other regulated ingredients, certain couriers, destinations, or transportation methods may impose restrictions on fragrance shipments.

In some cases, this may affect courier availability or delivery time.

We reserve the right to use an alternative courier or shipping method when necessary to comply with applicable transportation requirements.

18. Contact Us

For questions about shipping, tracking, delayed deliveries, or order concerns, please contact us through the official communication channels of LEOR Perfumery and provide your:

• Name

• Order number

• Tracking number, if available

• Description of the concern

We will assist you in coordinating with the applicable courier or marketplace when necessary.

LEOR Perfumery
Your Day. Your Scent.